Here’s How Texting (Messaging) Is Transforming Customer Service
- Wednesday, January 18, 2017, 0:40
- Entrepreneurs
- Add a comment
In their personal lives, customers (millennials as well as older demographics) show a strong preference for messaging (text), spending five times longer messaging every day than on voice calls. So why force customers to call your business on the phone whenever they need customer service or support?
http://www.forbes.com/sites/micahsolomon/2017/01/18/heres-how-texting-is-transforming-customer-service-and-customer-support/
About the Author
admin123 has written 23412 stories on this site.
