Future-Friendly Customer Service: Consulting Your Inner Domino’s Pizza Tracker
- Saturday, December 20, 2014, 1:34
- Entrepreneurs
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Want to alienate your customers good and quick? Require them to waste time and effort contacting your business for what I refer to (with my less squeamish customer service consulting clients at least) as Stupid Sh-t™: questions that customers are likely to have, that you as a provider should have predicted would come up. (For my profanity-opposed clients, I call it Stupid St-ff,™ which works about as well.)
http://www.forbes.com/sites/micahsolomon/2014/12/20/future-friendly-customer-service-consulting-your-inner-dominos-pizza-tracker/
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