Leadership, Customer Service And Sustaining The Customer Experience
- Sunday, December 7, 2014, 0:49
- Entrepreneurs
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If you want to deliver consistently great service and a sustainably great customer experience, your leadership focus needs to be different from what’s required to maintain production capacity in manufacturing.
http://www.forbes.com/sites/micahsolomon/2014/12/07/customer-experience-leadership-leading-for-employee-engagement-and-sustainably-great-customer-service/
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