Don’t Show Customers A Rerun: Keeping The Customer Service Experience Fresh
- Friday, October 3, 2014, 19:58
- Entrepreneurs
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Any meaningful service, any meaning customer experience will start to get stale over time. Service signatures, scripted interactions, and product offerings that delighted customers at first will get copied, replicated, and bastardized over time.
http://www.forbes.com/sites/micahsolomon/2014/10/03/why-a-perfect-customer-service-experience-never-lasts/
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