You Can’t Eat Buzz: How To Create Profitable, Loyal Customers
- Saturday, August 2, 2014, 17:49
- Entrepreneurs
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While buzz brings customers in the door, what a business needs are loyal engaged customers who can provide profitable repeat business. Customer service consultant Micah Solomon spells out what it takes to build a customer experience that brings them back over and over to spend more time and money with you.
http://www.forbes.com/sites/micahsolomon/2014/08/02/buzz-vs-customer-loyalty-how-to-build-a-sticky-customer-experience/
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