Delta Airlines And The Power Of Great Customer Service

Does lightning really strike twice? Is there such a think as Deja Vu? Can people and companies change? Can people and companies just have a bad day? Is one person’s view too limited to make judgement? Are we responsible for things we put in print for the world to see?

http://www.forbes.com/sites/kenkrogue/2014/03/01/delta-airlines-and-the-power-of-great-customer-service/

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