When Consultant-Driven Behaviors Backfire In Customer Service And Hospitality
- Sunday, January 26, 2014, 11:19
- Entrepreneurs
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I swear I wasn?t looking for trouble. Although I work as a consultant and author on hospitality, foodservice, and customer experience, this particular evening I was just relaxing at the bar as a civilian, tonic water in one hand, iPad mini in the other.
http://www.forbes.com/sites/micahsolomon/2014/01/26/how-consultant-driven-measurements-can-lead-you-astray-in-hospitality-customer-service-and-food-service/
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admin123 has written 23412 stories on this site.
