The #1 Reason Your Customer Service Experience Is A Failure
- Sunday, January 19, 2014, 0:15
- Entrepreneurs
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Forbes: Your customer service experience is falling apart in the handoffs, says customer experience consultant Micah Solomon, a customer-centricity keynote speaker and author.
http://www.forbes.com/sites/micahsolomon/2014/01/18/heres-why-your-customer-service-is-a-failure/
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