The 5 Ways Companies Mishandle Online Complaints

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The customer activism trend is only going to accelerate because people get better results on Twitter than they ever got from the Better Business Bureau. – Paul Gillin "Wow, that is ugly." When customer feedbacks go wrong Amen to that statement! I’m a longtime fan of Paul Gillin. He’s been

http://www.forbes.com/sites/cherylsnappconner/2013/08/02/the-5-ways-companies-mishandle-online-complaints/

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